Frequently Asked Questions
Everything you need to know about shopping with FELCO.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our measurements for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna.
Are your materials sustainably sourced?
Yes, FELCO is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories for all our collections.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.